Tips to managing a successful hote
Managing a successful hotel is an uphill task that requires skill, knowledge, experience and lots of patience.
Factors that lead to a successful hotel include;
- Location of the hotel
Depending on the type of client you target, you need to study their routine behaviors like where they like to hang out during their meal breaks. For example, if your target clients are tourist, the beach areas or down town would be ideal for them. Business or co-operates would mostly hang out near the city offices or conference rooms. So reaching out to their localities would be an advantage for them to seek your services easily and for your business to thrive.
- Popularity of your location
A hotel thrives in ensuring there is maximum daily sales because it majors on perishables. Popularity of your choice of location is therefore very crucial to ensure all foods cooked are sold. Excessive leftovers means losses to a hotel business.
- Hotel Facilities
Meal times to most are moments of unwinding and relaxing the mind, body and soul from the daily tiresome routines. It is important for hotels to invest on entertaining and relaxing facilities such as a gym, swimming pool, sauna and many more.
Such facilities attract more clients to the hotel industry hence improving sales. Some may argue and say it’s a diversion from the main core of a hotel mainly because of running and maintaining these facilities but with recent technology, most of these facilities are easy to manage. Let’s take for example the swimming pool – it is used regularly and needs to remain hygienically clean at all times, to achieve this you can invest in the best robotic pool cleaners which you can use clean the facility as regularly as it may be required. With them, all you need to do is program them, and they will work with no supervision.
- Hotel Staff
Hotel staff are the mirror of the hotel. When they are well motivated they offer excellent services.
They are the connection between clients and the hotel, so how they offer their services determines whether a client returns again or not or even recommend other potential clients.
Incentives like rewarding hardworking members of staff, promoting and salary increments should be in cooperated by employers to motivate and retain staff.
- Hotel Management
The task of hotel management lies on the manager. She/he bears the task of coordinating and implementing the strategies of the hotel. A hotel manager is a key to the success of the hotel should possess the following qualities;
A manager should be self-motivated to strive towards success. Success is a process that needs to be worked on continuously with a lot of resilience. Self-motivation is an inner belief and assurance of victory.
Change is unavoidable when it comes to hotel industry. Whether conditions may affect normal flow of supplies and clients, political unrest and many others. A good manager should be able to adapt quickly and make effective changes for the moment.
A good manager should be stable and calm to handle any arising issues with competence be it with a client, staff, supplier or even authorities.
A hotel manager should keep himself updated with every department in the hotel, this calls for him being organized and ensure everything runs as scheduled. Where applicable he can delegate supervision duties to capable staff.
Communication is key to growth of any establishment. A hotel manager needs to communicate with guests, staff members, suppliers, cooperates and marketing agents.
The communication is meant to gauge on customer satisfaction and assist on future planning. Communication also goes a long way to marketing the hotel through direct word of mouth or modern age technology avenues.
In Conclusion, Hotel Business can be rewarding if the right steps are adhered to. Through communication you can also get feedback from clients which will help you know how to improve your services that will increase sales.